Important Customer Updates

Important Customer Updates

May 2022

What is the Emergency Broadband Benefit Program?

The Emergency Broadband Benefit Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households. If your household is eligible, you can receive up to a $50/month discount on your broadband service and associated equipment rentals, as well as other benefits.  Only one monthly service discount and one device discount is allowed per household.

The FCC has announced that consumers can begin applying for and enrolling in the Emergency Broadband Benefit Program on May 12, 2021. The program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.

There are three ways eligible households can enroll:

Find out more by visiting https://www.getemergencybroadband.org/.

The EBB Program was available until December 30, 2021. Customers who were subscribed to the EBB program, were contacted by USAC with the information for qualification and/or transfer of their EBB benefit to the new Affordable Connectivity Program (ACP). These transfers were made during February 2022.  Please visit HERE to learn more about the Affordable Connectivity Program (ACP).

October 2021

October 5, 2021 – Liberty Latin America to acquire Broadband VI

June 2021

June 8, 2021 – FCC Announces Connect USVI funding authorization to begin

November 2020

November 16, 2020 – FCC Announces Broadband VI as winner of Connect USVI competition for all of the USVI

Stay tuned for new updates, including our revised Lifeline service program — coming soon

October 2020

March 2020 COVID-19 Extended Assistance Program Ends 

  • Standard late fee and reconnect charge practices have resumed
  • FCC’s Keep America Connected Pledge, which ended in June 2020, was extended by Broadband VI through October 2020
  • Discounts to Students promotion ended in May 2020

September 2020

Service Updates:  Speed Increase, and Other Equipment Fee 

  • Increased download Maximum Connection Speed for Residential and Small Business internet service plans, at no additional cost, effective October 2020
  • Per-location “Other Equipment Fee” added to monthly bills effective November 2020

August 2020

Policy Updates:  updated policy documents are available on our website —

July 2020

COVID-19 Operations

  • Our business offices remain closed to walk-in visits
  • In any interaction, appropriate masks must be worn at all times, and additional personal protective equipment may be required as well
  • Our employees have the final say regarding whether to perform public-facing field work

February 2019

Surge Broadband joins Broadband VI

  • Broadband VI acquired the assets and operations of Surge Broadband in the U.S. Virgin Islands from Surge Communications, a Florida-based internet service provider

Please visit our Hurricane Recovery page and submit your information for our service call list.