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Important Customer Updates

Important Customer Updates

November 2020

Stay tuned for new updates, including our revised Lifeline service program — coming soon

October 2020

March 2020 COVID-19 Extended Assistance Program Ends 

  • Standard late fee and reconnect charge practices have resumed
  • FCC’s Keep America Connected Pledge, which ended in June 2020, was extended by Broadband VI through October 2020
  • Discounts to Students promotion ended in May 2020

September 2020

Service Updates:  Speed Increase, and Other Equipment Fee 

  • Increased download Maximum Connection Speed for Residential and Small Business internet service plans, at no additional cost, effective October 2020
  • Per-location “Other Equipment Fee” added to monthly bills effective November 2020

August 2020

Policy Updates:  updated policy documents are available on our website —

July 2020

COVID-19 Operations

  • Our business offices remain closed to walk-in visits
  • In any interaction, appropriate masks must be worn at all times, and additional personal protective equipment may be required as well
  • Our employees have the final say regarding whether to perform public-facing field work

Please visit our Hurricane Recovery page and submit your information for our service call list.