November 2020
Stay tuned for new updates, including our revised Lifeline service program — coming soon
October 2020
March 2020 COVID-19 Extended Assistance Program Ends
- Standard late fee and reconnect charge practices have resumed
- FCC’s Keep America Connected Pledge, which ended in June 2020, was extended by Broadband VI through October 2020
- Discounts to Students promotion ended in May 2020
September 2020
Service Updates: Speed Increase, and Other Equipment Fee
- Increased download Maximum Connection Speed for Residential and Small Business internet service plans, at no additional cost, effective October 2020
- Per-location “Other Equipment Fee” added to monthly bills effective November 2020
August 2020
Policy Updates: updated policy documents are available on our website —
- Website Terms of Use
- Privacy Policy
- Open Internet Policy
- Acceptable Use Policy
- DMCA Policy
- Legacy Terms of Service
- Master Services Agreement
July 2020
- Our business offices remain closed to walk-in visits
- In any interaction, appropriate masks must be worn at all times, and additional personal protective equipment may be required as well
- Our employees have the final say regarding whether to perform public-facing field work