If you are unable to connect to the internet follow these simple steps:
Success? Enjoy your high speed wireless Internet access!
If you are experiencing slowness or intermittent service, testing your connection directly from the hardware to the POE is the most accurate way to determine your speeds and cause of intermittent service. Please use your internet directly hardwired and see if your issues persist. You may also call the BroadbandVI office at 340-719-2943 and speak to a technical support team member to assist you.
Test Your Connection
Your problems could stem from a few places. Be sure to check each of these area when troubleshooting:
Not sure how to locate these areas? Find more detailed instructions and diagrams at the link below.
Hotmail uses the HTTP protocol for connecting you to your mailbox. If you want to send and receive Hotmail emails using email client software, then your software must support Hotmail HTTP access for your email account. Some email clients, such as Outlook Express or Microsoft Outlook, offer built-in support for Hotmail accounts, so you only have to select HTTP when you are asked to select your email account type and select Hotmail as the HTTP Mail Service Provider.
If you are using Microsoft Outlook & the Outlook Connector, you can define your Hotmail account just like any regular POP3 email account:
Yahoo Mail offers standard POP3 access for receiving emails incoming through your Yahoo mailbox by using your favorite email client software. To set up your email client for working with your Yahoo account, you need to select the POP3 protocol and use the following mail server settings:
POP Yahoo! Mail Plus email server settings:
The Google Gmail service offers email client access for retrieving and sending emails through your Gmail account. However, for security reasons, Gmail uses POP3 over an SSL connection, so make sure your email client supports encrypted SSL connections.
The MSN email service allows you to use the MSN POP3 and SMTP servers to access your MSN mailbox.
The Lycos Mail Plus service allows you to use POP3 and SMTP servers for accessing your Lycos mailbox.
The AOL email service is a web based system, designed for managing your AOL mailbox via HTTP IMAP access. Unlike Hotmail, you can use any email client to access your AOL mailbox, as long as it supports the IMAP protocol.
The Netscape e-mail system is web-based, which means you can access their e-mail from any Internet connection. Netscape Internet Service also supports AOL® Communicator, Microsoft® Outlook, Microsoft® Outlook Express, and other POP3 e-mail software. The outgoing mail server needs SSL support, so make sure your email client software supports SSL connections over the SMTP protocol.
Call our office at (340) 719-2943 to speak with one of our highly trained service technicians, or report a problem using the form on this website.