Experiencing Issues with your connection? Please follow these simple steps:
POE Style 1: P+Data Out = Outside Cable | LAN/Data In = Indoor Cable
POE Style 2: Gigabit Data+Power = Outside Cable|Gigabit Data = Indoor Cable
POE Style 3: RJ45 = Outside Cable | Switch Hub = Indoor Cable
If your issue is not resolved, continue performing arouterbypass asdescribed in steps 5-7.
5. If you are using a router, use multiple devices, (ie: computer, laptop,tablet, phone) and have a home wireless network (WiFi), Remove theindoor(usually yellow)cable from your router or home network device as indicated by your POE Style.
6. Connect the indoor cable you just removed from the router and directly connect to an Ethernet port in your laptop or home computer.Power offyour router.Reboot your laptop or home computer and try to connect to the internet.
7. If you are able to connect to the internet once you have bypassed the router then you may have an issue with your router. You may check the cables, power cord or contact the router manufacturer for further assistance
POE Style 1
POE Style 2
POE Style 3
Still having problems? We are here to help!
Call our office at 340-719-2943 to speak with one of our highly trained service technicians to assist you in getting back online!